Loch Ness Water Gardens Loch Ness Water Gardens LLC BBB Business Review
Pond Kits
Pond Plants
Water Treatments
Fish Care
Fountains & Pond Decor
Pond Lighting/Foggers
Installation Tools
Rain Harvesting
Seasonal Care & Predator Control
UV Clarifiers/Sterilizers
Home > Contact/About Us

Contact/About Us

Loch Ness Water Gardens, LLC
361 Plantation Dr
Greenwood, SC 29649
1 (864) 538-0022
[email protected]

Loch Ness Water Gardens has been in business since 2003. Our goal is to provide the best possible online shopping experience for water garden supplies, pond kits, aquatic plants, and pond decor.

Please contact us if you have any questions; we have an expert staff that loves to talk about ponds!

Follow us on Facebook and Twitter for tips and special discounts!

Return Policy
Returns and Warranty Plants
If you are not 100% satisfied with your plant(s), contact us to arrange for a replacement. 
Plants are usually not shipped within 24 hours. We try to time the shipping so they are not in transit over weekends or holidays. When weather demands, overnight shipping may be required. 

Returns and Warranty Merchandise
All returns must be pre-authorized by the returns department and receive a return merchandise authorization number (RA#) before shipping back.  Returns and warranty products are shipped at your expense. Returns received up to 15 days after purchase a full refund (minus shipping) is available if the product is in new, re-sellable condition (with original packaging). All returns that are received back after 15 days will have a 20% restocking charge applied. All items must be in re-sellable condition (with original packaging). If a return is needed, please request the RA number as soon as possible so that you have time to have the return received by us within the 15 day period. Any product held over 45 days or without original packaging is non-refundable. 

Damaged Shipments
Please inspect every shipment before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived "complete and without damage". You may refuse your shipment if it has been damaged in transit without penalty. Clams will not be paid if the delivery receipt is signed "complete and without damage."  Be sure to inspect liner rolls carefully since they damage easily!

Sales Tax
South Carolina residents will be charged 6.0% Sales Tax.

Standard Truck Freight Shipments - Extra Services
Loch Ness Water Gardens offers free standard shipping on most orders of over $99 to the lower 48 States. Extra delivery charges are not included in this offer. If expedited shipping is wanted or needed (as in the case of plants - determined by the weather) charges will apply. Some times an order has to be shipped "freight" because of weight or size. Someone capable of unloading a freight shipment must be present to unload delivery. If you would like a lift gate, appointment call or driver assistant there are additional charges. If re-delivery is necessary there will be a charge for each delivery attempt. These charges are not included in Free Shipping. Any additional fees due to shipment refusal will be the customer's responsibility. Please be aware of these requirements when placing an order.
Plants are usually not shipped within 24 hours. We try to time the shipping so they are not in transit over weekends or holidays.